Refund policy

RETURNS

As a small pakihi Māori, we are unable to accept returns or exchanges unless the product arrives faulty.

Please ensure all details and sizes are correct during the ordering process.

Please choose carefully when placing your order, as we’re unable to offer returns if you simply change your mind. We’ve included measurements and product details throughout the website to help you make the right choice. If you’re unsure about anything, send us a message - we’re happy to help.

FAULTY OR DAMAGED ITEMS

We carefully check our products before they leave us, but if something isn’t right when your order arrives, please let us know.

If your item is faulty or has been damaged before you received it, email us at kiaora@mauaotearoa.co.nz with your order number and photos showing the issue.

We’ll assess the problem and, where the item is confirmed to be faulty, arrange an appropriate remedy. This may include a replacement, exchange, repair or refund depending on the circumstances.

Your rights under the New Zealand Consumer Guarantees Act are not affected by this policy.

Received a faulty item?

Please email us at kiaora@mauaotearoa.co.nz Include your order number and we will arrange an exchange or refund if stock is unavailable.

Once you’ve been in touch with us, send your return to:

MAU Aotearoa Attn: Returns 151 Lower Dent Street, Whangārei 0110, New Zealand

Your return item must: